Terms of Service

Last updated 2026-09-20

These terms are a plain-language agreement between you and Last Ridge LLC ("we", "us"), the company behind ShipGlance, a hosted dashboard for CI/CD workflows and deployments. By creating an account or using the service, you agree to them. If you're accepting on behalf of a company, you confirm you're allowed to.

Please note: these terms include disclaimers of warranty and a limit on our liability (sections 9 and 11), and section 13 requires most disputes to go to binding individual arbitration and waives the right to a jury trial and to bring or join a class action.

1. What the service is

ShipGlance connects to your GitHub account through a GitHub App with read-only permissions and shows you a live board of your workflows, deployments, and drift, plus (depending on your plan) durable history, incidents, notifications, and share links. We display and store metadata about your CI runs; we do not store the contents of your source code. See the Privacy Policy for details on data handling.

2. Your account

• You sign in with GitHub. You're responsible for activity that happens under your account and workspace.
• You must provide accurate billing information if you subscribe to a paid plan.
• One workspace per account at launch; workspace names on *.shipglance.com are first-come, first-served, and we may reclaim names that are reserved, infringing, or misleading.

3. Acceptable use

Don't abuse the service. In particular, don't:

• attempt to access other tenants' workspaces or data;
• probe, scan, or overload the service beyond normal use;
• use share links or status embeds to publish content that is illegal or that you don't have the right to share;
• resell, white-label, or use the service to build or train a competing product, without our written agreement;
• copy, reverse-engineer, decompile, or try to derive the source of the hosted service, or remove or obscure any notice in it;
• scrape or bulk-extract the service, or access it by automated means beyond the documented API and your own board;
• run penetration tests, vulnerability scans, or load tests against the service without our prior written permission;
• upload or transmit malware, or use the service to store or distribute unlawful content;
• use the service in violation of any applicable law, export control or sanctions regime.

We may suspend or terminate accounts that violate these rules. Where practical, we'll warn you first.

4. Plans, billing, and cancellation

• ShipGlance has a free tier with usage limits (members, connections, monitored workflows, and history retention). You are shown when you reach one. There is no time-limited trial, and we may change the free tier's limits with reasonable notice.
• Paid plans add higher limits and features. You are never charged unless you start a subscription yourself.
• Paid plans bill monthly or annually (annual is discounted 20%) through our payment processor, Stripe. We don't see or store your full card details.
• You can cancel any time. Cancellation stops future charges; already-paid periods run to their end. We don't prorate partial months, and we don't refund except where the law requires it, or at our discretion.
• If we change prices, existing subscriptions keep their price until renewal, and we'll give at least 30 days' notice before a change affects you.
• Downgrading may reduce limits (members, connections, workflows, history retention). Data beyond your new plan's retention window is deleted per the retention rules in the Privacy Policy.

5. Your data

• Your CI metadata stays yours. We use it only to run the service for you.
• Each workspace's data is kept separate from every other workspace's, enforced beneath the application rather than by application code alone.
• When you delete your account, we delete your workspace's data, including backups, within 30 days.

6. Availability and changes

We work hard to keep ShipGlance up, but we don't promise uninterrupted availability, and we don't currently offer a contractual SLA. We may add, change, or remove features; if a change materially reduces what a paid plan includes, we'll notify you and you can cancel. We may offer a prorated refund of the remaining period.

7. Intellectual property

We own the service, its software, and its branding. You get a limited right to use the service while these terms are in effect. You keep all rights to your own data and code — connecting a repository grants us no license to your code beyond the read access needed to show your board.

8. Eligibility

You must be at least 16 and able to enter a binding contract. If you use ShipGlance for an organisation, you confirm you are authorised to accept these terms for it, and "you" means that organisation. You may not use the service if you are barred from it under US sanctions or export law, and you agree not to make it available where that law forbids.

9. Disclaimers

The service is provided "as is" and "as available", with all faults and without warranty of any kind. To the fullest extent the law allows, we disclaim all warranties, express, implied and statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, timely, secure, error-free, or that it will meet your requirements; that defects will be corrected; or that the data it shows is complete or accurate. ShipGlance is an observability tool: it reports what your CI provider tells us, as honestly as we can, but it is not a substitute for your own deployment safeguards. Don't make the board the only thing standing between you and a bad deploy.

The service depends on systems we do not control — GitHub, our payment processor, hosting and network providers among them. We are not responsible for their acts, omissions, outages, changes, or for data they hold or return. You are responsible for keeping your own records and backups of anything you need; do not rely on ShipGlance as your only copy of anything.

Free plans and any feature offered as a preview, beta or "coming soon" are provided with no warranty and no support commitment whatsoever, and may be changed, limited or withdrawn at any time without notice.

10. Your responsibilities and indemnity

You are responsible for your account, your workspace, everyone you invite into it, the repositories you connect, and anything published through a share link or status embed you create.

You will defend, indemnify and hold harmless Last Ridge LLC and its members, officers, employees and agents from any claim, demand, loss, liability, damage, penalty, cost or expense (including reasonable legal fees) arising out of or related to: your use of the service; your data or content, including anything you publish through it; your breach of these terms or of any law; or your infringement of anyone's intellectual property, privacy or other rights. We may take over the defence of any such claim at your expense, and you will not settle it in a way that binds us without our written consent.

11. Limitation of liability

To the maximum extent the law allows, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost or corrupted data, failed or delayed deployments, service interruption, or the cost of substitute services — even if we were told such damages were possible, and regardless of whether the claim is brought in contract, tort (including negligence), strict liability, warranty or any other theory.

Our total aggregate liability for all claims relating to the service is limited to the greater of (a) the amount you actually paid us for the service in the 12 months before the event giving rise to the claim, or (b) US$100. These limits apply even if a remedy fails of its essential purpose. For free plans and preview features, we have no liability at all beyond that US$100.

You must bring any claim relating to the service within one year after it arises, or it is permanently barred, unless your local law forbids that limit.

These limits are a fundamental basis of our agreement and reflect the price you pay for the service. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you; where that is so, this section applies to the fullest extent permitted, and nothing here excludes liability that cannot lawfully be excluded (such as fraud or death or personal injury caused by negligence).

12. Termination

You can stop using the service and delete your account at any time from the console or by emailing us. We can suspend or terminate accounts for breach of these terms, for conduct that risks harm to the service or other customers, for non-payment, or if we discontinue the service; if we discontinue, we'll give paid users at least 60 days' notice and a way to export their data. On termination your right to use the service stops immediately. Sections that by their nature should survive — your data rights, intellectual property, disclaimers, indemnity, limitation of liability, dispute resolution and these general terms — survive.

13. Disputes: arbitration and class-action waiver

Please read this section carefully. It affects how disputes between us are resolved, and it means you and we are giving up the right to a jury trial and to participate in a class action.

If something goes wrong, email [email protected] first — we would rather fix it than argue about it, and both sides agree to try to resolve a dispute informally for 30 days before starting a formal proceeding.

Any dispute, claim or controversy arising out of or relating to the service or these terms that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The arbitration will be seated in Wyoming, and hearings will be held by videoconference or on documents alone unless the arbitrator or the rules require otherwise, so neither side has to travel. The arbitrator decides the dispute and their award may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section.

You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. You and we each waive any right to a jury trial. If the class-action waiver in this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — must proceed in court under section 14, and the rest of this section still applies.

Two carve-outs: either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction or other equitable relief to protect intellectual property or stop unauthorised access to the service.

14. Governing law

These terms and any dispute arising from them are governed by the laws of the State of Wyoming and applicable United States federal law, without regard to conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. For any matter not subject to arbitration under section 13, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming.

15. Changes to these terms

We may update these terms. For material changes, we'll post the new version here and notify account holders by email at least 14 days before it takes effect. Continuing to use the service after that means you accept the new terms.

16. General

• Force majeure. Neither side is liable for failure or delay caused by events beyond its reasonable control — including outages at providers we depend on, network or power failures, attacks on the service, natural disasters, labour disputes, war, epidemic, or government action.
• Feedback. If you send us ideas or suggestions, we may use them freely, without obligation, payment or confidentiality. Don't send us anything you want to keep or be paid for.
• Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the service, and replace any earlier understanding. Nothing in a purchase order or similar document of yours adds to or changes them.
• Severability. If a provision is held unenforceable, it is limited or removed only to the minimum extent needed and the rest stays in force.
• No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.
• Assignment. You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Relationship. Nothing here creates a partnership, joint venture, employment or agency relationship, and there are no third-party beneficiaries.
• Notices. We may reach you at the email address on your account or by a notice in the service; reach us at [email protected].

17. Contact

Questions: [email protected]. ShipGlance is a product of Last Ridge LLC, a Wyoming limited liability company.