Terms of Service

Last updated 2026-08-10

These terms are a plain-language agreement between you and Last Ridge LLC ("we", "us"), the company behind ShipGlance, a hosted dashboard for CI/CD pipelines and deployments. By creating an account or using the service, you agree to them. If you're accepting on behalf of a company, you confirm you're allowed to.

1. What the service is

ShipGlance connects to your GitHub account through a GitHub App with read-only permissions and shows you a live board of your pipelines, deployments, and drift, plus (depending on your plan) durable history, incidents, notifications, and share links. We display and store metadata about your CI runs; we do not store the contents of your source code. See the Privacy Policy for details on data handling.

2. Your account

• You sign in with GitHub. You're responsible for activity that happens under your account and workspace.
• You must provide accurate billing information if you subscribe to a paid plan.
• One workspace per account at launch; workspace names on *.shipglance.com are first-come, first-served, and we may reclaim names that are reserved, infringing, or misleading.

3. Acceptable use

Don't abuse the service. In particular, don't:

• attempt to access other tenants' workspaces or data;
• probe, scan, or overload the service beyond normal use;
• use share links or status embeds to publish content that is illegal or that you don't have the right to share;
• resell or white-label the service without our written agreement.

We may suspend or terminate accounts that violate these rules. Where practical, we'll warn you first.

4. Plans, billing, and cancellation

• Current plans and prices are on the pricing page. The free tier is free forever; there is no time-limited trial.
• Paid plans bill monthly or annually (annual is discounted 20%) through our payment processor, Stripe. We don't see or store your full card details.
• You can cancel any time. Cancellation stops future charges; already-paid periods run to their end. We don't prorate partial months, and we don't refund except where the law requires it or we've clearly failed to provide the service.
• If we change prices, existing subscriptions keep their price until renewal, and we'll give at least 30 days' notice before a change affects you.
• Downgrading may reduce limits (members, connections, pipelines, history retention). Data beyond your new plan's retention window is deleted per the retention rules in the Privacy Policy.

5. Your data

• Your CI metadata stays yours. We use it only to run the service for you.
• Each workspace's data lives in its own isolated storage — there is no shared database between tenants.
• When you delete your account, we delete your workspace's data, including backups, within 30 days.

6. Availability and changes

We work hard to keep ShipGlance up, but we don't promise uninterrupted availability, and we don't currently offer a contractual SLA. We may add, change, or remove features; if a change materially reduces what a paid plan includes, we'll notify you and you can cancel for a prorated refund of the remaining period.

7. Intellectual property

We own the service, its software, and its branding. You get a limited right to use the service while these terms are in effect. You keep all rights to your own data and code — connecting a repository grants us no license to your code beyond the read access needed to show your board.

8. Disclaimers

The service is provided "as is". ShipGlance is an observability tool: it reports what your CI provider tells us, as honestly as we can, but it is not a substitute for your own deployment safeguards. Don't make the board the only thing standing between you and a bad deploy.

9. Limitation of liability

To the maximum extent the law allows, Last Ridge LLC's total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages (including lost profits or lost data). Some jurisdictions don't allow parts of this limitation, in which case it applies to the extent permitted.

10. Termination

You can stop using the service and delete your account at any time from the console or by emailing us. We can terminate accounts for breach of these terms or if we discontinue the service; if we discontinue, we'll give paid users at least 60 days' notice and a way to export their data.

11. Changes to these terms

We may update these terms. For material changes, we'll post the new version here and notify account holders by email at least 14 days before it takes effect. Continuing to use the service after that means you accept the new terms.

12. Contact and governing law

Questions: [email protected]. These terms are governed by the laws of the United States and the state in which Last Ridge LLC is organized, without regard to conflict-of-law rules.